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Insurance and Recovery Help for Victims of Fires

By Washington state Insurance Commissioner Mike Kreidler

Fire investigators recently reached out to my office regarding aggressive solicitors selling mitigation and repair services to confused and overwhelmed property owners immediately after a fire. Many Washingtonians aren’t aware that my office has staff dedicated to helping consumers resolve disputes with their insurance companies and answer questions about insurance.

In response to our conversations with fire investigators, we developed a handout for victims of house fires https://www.insurance.wa.gov/sites/default/files/documents/insurance-claim-fire.pdf It covers how to start an insurance claim, how to avoid being the victim of a scam, and other pointers about what to do and what not to do. It looks great printed in black & white and may be helpful for the fire victims you interact with. There is more information for consumers, including how to start the claims process and what to do if you have trouble with your insurance company, on our website at https://www.insurance.wa.gov.

Thanks for the hard work you do to keep citizens safe and for helping us reach out to people who are looking for guidance in recovering from a fire.

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Posted: Apr 30, 2019,
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