Position Information

The Fire Business Operations Supervisor is a working supervisor whose role is to supervise administrative personnel in the Fire Department, and to perform a variety of professional level tasks related to data analysis and management of software applications. The Fire Business Operations Supervisor schedules, prioritizes, manages, and reviews the workload of assigned staff. The incumbent closely tracks the performance of the team and ensures a high standard of service delivery to all customers. Additionally, this position is responsible for the oversight and coordination of assigned programs, tasks, and software applications. Assists the department’s administrative staff, on an as needed basis, with the department’s administrative needs such as purchasing and timekeeping. Develops, implements, and maintains business processes.

Distinguishing Characteristics: The Fire Business Operations Supervisor supervises personnel in the Fire Department in addition to serving as a technical resource. This position works closely with the Chief Administrative Officer to plan and implement operational goals for their focus area. This position works closely with Information Technology (IT) staff through the implementation of software applications and as needed, assists the department’s administrative staff with timekeeping and budget tasks.

Essential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Supervises Fire personnel, including coaching, motivating, training and delegating assignments; monitoring performance; conduction performance evaluations; taking disciplinary/corrective actions; recommending salary increase and promotions; and recommending hires and terminations. 
• Works collaboratively with internal customers and Fire Administration to develop and maintain an annual work plan for their team. Provides periodic updates to Fire Administration.
• Prioritizes daily tasks for the team to ensure delivery in keeping with the annual work plan. Periodically reports progress using key performance metrics to Fire Administration.
• Acts as the department administrator for various electronic systems used by the Fire Department.
• Performs project management functions including research, preparation, and presentations for new or existing programs. Works closely with vendors and other involved staff to coordinate staff, training, budget, and other project resources.
• Coordinates with IT staff, vendors, and consultants in acquiring, testing, developing, enhancing, and implementing applications to improve functionality of systems.
• Documents business requirements and effectively communicates requirements to staff. Verifies that business requirements are met by proposed and implemented solutions.
• Develops policy and process in concert with staff to ensure system integrity, accuracy, and controls for various systems.
• Performs a variety of research and analysis of issues and prepares reports of findings and recommendations.
• Gathers and analyzes data for use in collective bargaining. May participate in bargaining as needed or assigned.
• Compiles and produces reports and statistical information.
• Provides technical assistance and training to the department concerning IT projects.
• Provides systems and analytic data reports to management to provide support with reporting.
• Provides user training and technical support to Fire Department staff. Develops training materials and conducts classes.
• Writes and reviews department related policies, procedures, correspondence, position papers, and forms as directed.
• Represents the department on internal and external committees and professional organizations.
• Serves as a backup to the Chief Administrative Officer as needed.
• Fosters a positive and supportive work environment; promotes diversity, equity, inclusion, and belonging in the workplace, contributing to an environment of respectful living and working in a multicultural society.

Peripheral Duties:

• Performs functions as assigned in the City’s emergency response plan in the event of an emergency.
• May serve as a backup to initiate and process payroll and timekeeping documents for department divisions, including: Personnel Action Forms as outlined in various contracts to initiate step increases, leave adjustments, status changes, and leave types. May maintain comprehensive records pertaining to payroll preparation and tracking of leaves and adjustments. 
• Other projects and duties as may be assigned by the director or other management staff in the department.

Selection Process
Position requires a resume and cover letter (letter of interest) for consideration of application. Please note how you meet minimum qualifications within the cover letter. This position is open until filled with first review of applicants by 15th day of original posting. 

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The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work.  As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings.  Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf, dial 711.