Systems Administrator - Systems Infrastructure
This position is responsible for maintaining, upgrading and providing support for Systems Infrastructures (including, but not limited to servers, storage, testing computer equipment, backing up databases, installing and updating malware software, installing and rebuilding existing servers as well as other processes, server/user software, systems applications business continuity and disaster recovery).
This position has no supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Manage system infrastructure including, servers, storage, applications, databases, testing computer equipment, backup and backup systems and other infrastructure environment and hardware.
Provide technical support for both hardware and software issues that may arise.
Monitor the system and respond quickly to any security breaches and/or usability concerns.
Backup systems and verify that backups have been completed.
Regularly upgrade systems as needed.
Assist in integrating new applications and technologies into the current system.
Implementation of Business Continuity and Disaster Recovery development, testing and in the event of a disaster recovery to the secondary site.
Serve as a resource for CPFR’s issues and requests for information technology services and support.
Provide high quality end-user support and services while providing excellent Customer Service to all Central Pierce Fire & Rescue employees and partners.
Triage customer issues and requests through various tools, troubleshooting and resolving end-use technology issues.
Act as a senior resource for the Technical Support Specialists issue resolutions.
Provide updates, status and completion information to manager and/or users, via voicemail, email or in-person communications.
Assist in research and procurement of computer accessories and supplies.
Participate in the after-hours on-call rotation.
Provide training and mentoring to other team members in their area of responsibilities and expertise.